Job Application Form – Relationship Management Officer – Financial Services

Total E&P Staff Multipurpose Cooperative Society Limited
Title of Position: Relationship Management Officer –Financial Services		Location of the job: Nigeria, Lagos	Reports To: Team Lead Financial Services
Team Size:
Role Stake Holders	Internal and External
Mission/Core Purpose of the Job: Engage Co-operators with whom the Cooperative has an existing relationship with a focus on cross-selling all available/needed products of the cooperative Provide customized value proposition & requirements to Co-operators Manage a regular update from the client for newly joined employees. Deliver promptly, and clarify what is needed for an effective first/ continuous discussion
Specific Duties & Responsibilities: (Strategic) Generation of new Cop-operators sign-ups Relationship Management of existing Co-operators effectively to facilitate portfolio growth Driving Activations and penetration of signed up schemes based on assigned targets To assess the risk profiles of customer segments and contribute to the development of effective control measures within the business. Adherence and compliance to the Cooperative standards on Operations risk and Customer due diligence (CDD), Service standards To grow the Cooperative portfolio through a focused market segment approach by creating effective relationships that maximize revenues and asset growth Organize quarterly onsite activations/storms for Co-operators targeting a focused Product Establish relationships with non-existing potential Co-operators To support in the launch of products, sales strategy, and campaigns to key segments for profitable and quality business Liaise with relevant departments to ensure that Cooperators’ instructions /requests are treated accurately and timely. Drive penetration and cross-sell to existing Co-operators Target Clients The target clients for this role include but are not limited to · All existing Co-operators in the Cooperative, · Immediate family of Co-operators and · Eligible Co-operators within the system Sources of leads · Existing Co-operators, the immediate family of co-operators, and referrals from them Relationship Management · Generate referrals from CMC and Senior Executives and other stakeholders to acquire, expand and retain profitable relationships and grow market share · Work closely with other departments in the Cooperative to generate sales leads · Generate referrals and use Market Intelligence to achieve deeper relationships with customers · Business Planning & Financial Management · Source for potential Co-operators and recommend their inclusion based on gathered need · Advise the Business on Co-operators who exhibit high-risk policies and practices hence controlling and managing risk Product broadening · Enhanced multi-product Personal knowledge · Market and competition knowledge Client engagement · Presentation and soft skills tailored to engaging business owners · Closing deals · Communication and presentation skills · Negotiation and objection handling · Client training on digital solutions · Understanding of Personal KYC principles Know-How And Experience Excellent planning skills and ability to interact with all levels. Good MS Office skills particularly strong capabilities in MS Excel. Must understand the use of accounting software. Must be focused and result-oriented. Able to work independently and highly meticulous. Key Performance Indicators Improved turn-around-time in resolving customer complaints Ability to cross-sell varying products from the Cooperative Timeliness in packing of credit products for Co-operators Lack of Non-performing loan Timely regularizing of any assigned delinquent loan from Cooperators on Cross posting or owing Cooperators Qualifications & Experience: Bachelor’s degree in a recognized university with a minimum of the second-class Lower division. Minimum of 3 years cognate work experience from a reputable organization/Institution A Master’s degree in Business administration will be an added advantage. Knowledge & Skills Required At least 3-year experience in relationship management in a financial institution Strong analytical skills with a demonstrated ability to extensively analyze business opportunities Strong business/client engagement skills Experience developing business requirements Experience developing instructional and procedural documentation and presentations High level of competence with MS word, PowerPoint and Excel Excellent time management and organizational skills Capable of working independently and with minimum supervision Unquestioned personal integrity with strong ethics and values Showcase good analytical and evaluating skills Good human relations. Good experience in customer service. Good working knowledge of the bank’s operating systems. Good communication and interpersonal skills. Good working knowledge of the Cooperative’s products and services. Good Microsoft skills. To Apply, Click on the below link to complete the application form: Job Application Form – Relationship Management Officer – Financial Services N/B: The deadline for all application submissions is on the 25th of March, 2022.