{"id":482,"date":"2022-03-11T09:05:39","date_gmt":"2022-03-11T09:05:39","guid":{"rendered":"https:\/\/totalupstreamng.coop\/tender\/?p=482"},"modified":"2022-03-11T10:21:55","modified_gmt":"2022-03-11T10:21:55","slug":"job-application-form-relationship-management-officer-financial-service","status":"publish","type":"post","link":"https:\/\/totalupstreamng.coop\/tender\/job-application-form-relationship-management-officer-financial-service\/","title":{"rendered":"Job Application Form – Relationship Management Officer \u2013 Financial Services"},"content":{"rendered":"\n\n\n\n\n\n\n\n
Total E&P Staff Multipurpose Cooperative Society Limited<\/strong>\u00a0 \u00a0<\/strong><\/td>\n<\/tr>\n
Title of Position:<\/strong><\/p>\n

Relationship Management Officer \u2013Financial Services<\/td>\n

Location of the job<\/strong>: Nigeria, Lagos<\/td>\nReports To<\/strong>: Team Lead Financial Services<\/td>\n<\/tr>\n
Team Size:<\/strong><\/td>\n\u00a0<\/strong><\/td>\n\u00a0<\/strong><\/td>\n<\/tr>\n
Role Stake Holders<\/strong><\/td>\nInternal and External<\/td>\n<\/tr>\n
Mission\/Core Purpose of the Job:<\/strong><\/p>\n
    \n
  • Engage Co-operators with whom the Cooperative has an existing relationship with a focus on cross-selling all available\/needed products of the cooperative<\/li>\n
  • Provide customized value proposition & requirements to Co-operators<\/li>\n
  • Manage a regular update from the client for newly joined employees.<\/li>\n
  • Deliver promptly, and clarify what is needed for an effective first\/ continuous discussion<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
Specific Duties & Responsibilities: (<\/strong>Strategic)<\/strong><\/p>\n
    \n
  • Generation of new Cop-operators sign-ups<\/li>\n
  • Relationship Management of existing Co-operators effectively to facilitate portfolio growth<\/li>\n
  • Driving Activations and penetration of signed up schemes based on assigned targets<\/li>\n
  • To assess the risk profiles of customer segments and contribute to the development of effective control measures within the business.<\/li>\n
  • Adherence and compliance to the Cooperative standards on Operations risk and Customer due diligence (CDD), Service standards<\/li>\n
  • To grow the Cooperative portfolio through a focused market segment approach by creating effective relationships that maximize revenues and asset growth<\/li>\n
  • Organize quarterly onsite activations\/storms for Co-operators targeting a focused Product<\/li>\n
  • Establish relationships with non-existing potential Co-operators<\/li>\n
  • To support in the launch of products, sales strategy, and campaigns to key segments for profitable and quality business<\/li>\n
  • Liaise with relevant departments to ensure that Cooperators’ instructions \/requests are treated accurately and timely.<\/li>\n
  • Drive penetration and cross-sell to existing Co-operators<\/li>\n<\/ul>\n

    Target Clients<\/strong><\/p>\n

    The target clients for this role include but are not limited to<\/p>\n

    \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 All existing Co-operators in the Cooperative,<\/p>\n

    \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Immediate family of Co-operators and<\/p>\n

    \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Eligible Co-operators within the system<\/p>\n

    Sources of leads<\/strong><\/p>\n

    \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Existing Co-operators, the immediate family of co-operators, and referrals from them<\/p>\n

    Relationship Management<\/strong><\/p>\n

    \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Generate referrals from CMC and Senior Executives and other stakeholders to acquire, expand and retain profitable relationships and grow market share<\/p>\n

    \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Work closely with other departments in the Cooperative to generate sales leads<\/p>\n

    \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Generate referrals and use Market Intelligence to achieve deeper relationships with customers<\/p>\n

    \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Business Planning & Financial Management<\/p>\n

    \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Source for potential Co-operators and recommend their inclusion based on gathered need<\/p>\n

    \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Advise the Business on Co-operators who exhibit high-risk policies and practices hence controlling and managing risk<\/p>\n

    Product broadening<\/strong><\/p>\n

    \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Enhanced multi-product Personal knowledge<\/p>\n

    \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Market and competition knowledge<\/p>\n

    Client engagement<\/strong><\/p>\n

    \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Presentation and soft skills tailored to engaging business owners<\/p>\n

    \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Closing deals<\/p>\n

    \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Communication and presentation skills<\/p>\n

    \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Negotiation and objection handling<\/p>\n

    \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Client training on digital solutions<\/p>\n

    \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Understanding of Personal KYC principles<\/p>\n

    Know-How And Experience<\/strong><\/p>\n

      \n
    • Excellent planning skills and ability to interact with all levels.<\/li>\n
    • Good MS Office skills particularly strong capabilities in MS Excel.<\/li>\n
    • Must understand the use of accounting software.<\/li>\n
    • Must be focused and result-oriented.<\/li>\n
    • Able to work independently and highly meticulous.<\/li>\n<\/ul>\n

      Key Performance Indicators<\/strong><\/p>\n

        \n
      • Improved turn-around-time in resolving customer complaints<\/li>\n
      • Ability to cross-sell varying products from the Cooperative<\/li>\n
      • Timeliness in packing of credit products for Co-operators<\/li>\n
      • Lack of Non-performing loan<\/li>\n
      • Timely regularizing of any assigned delinquent loan from Cooperators on Cross posting or owing Cooperators<\/li>\n<\/ul>\n

        Qualifications & Experience:<\/strong><\/p>\n

          \n
        • Bachelor\u2019s degree in a recognized university with a minimum of the second-class Lower division.<\/li>\n
        • Minimum of 3 years cognate work experience from a reputable organization\/Institution<\/li>\n
        • A Master\u2019s degree in Business administration will be an added advantage.<\/li>\n<\/ul>\n

          Knowledge & Skills Required<\/strong><\/p>\n

            \n
          • At least 3-year experience in relationship management in a financial institution<\/li>\n
          • Strong analytical skills with a demonstrated ability to extensively analyze business opportunities<\/li>\n
          • Strong business\/client engagement skills<\/li>\n
          • Experience developing business requirements<\/li>\n
          • Experience developing instructional and procedural documentation and presentations<\/li>\n
          • High level of competence with MS word, PowerPoint and Excel<\/li>\n
          • Excellent time management and organizational skills<\/li>\n
          • Capable of working independently and with minimum supervision<\/li>\n
          • Unquestioned personal integrity with strong ethics and values<\/li>\n
          • Showcase good analytical and evaluating skills<\/li>\n
          • Good human relations.<\/li>\n
          • Good experience in customer service.<\/li>\n
          • Good working knowledge of the bank\u2019s operating systems.<\/li>\n
          • Good communication and interpersonal skills.<\/li>\n
          • Good working knowledge of the Cooperative’s products and services.<\/li>\n
          • Good Microsoft skills.<\/li>\n<\/ul>\n

            To Apply, Click on the below link to complete the application form:<\/p>\n

            Job Application Form – Relationship Management Officer \u2013 Financial Services<\/a><\/p><\/blockquote>\n